• Provided technical support and guidance to clients transitioning to cloud-based architecture.

• Trained colleagues on various aspects of cloud computing, including storage, networking, and security protocols.

• Collaborated with cross-functional teams to identify opportunities for process improvement and cost reduction in cloud environment.

• Optimized resource utilization by implementing auto-scaling policies and load balancing techniques.

• Adjusted and maintained code for deployment into various environments.

• Designed and implemented cloud infrastructure solutions for diverse business requirements.

• Assessed client needs and recommended appropriate cloud services based on their unique requirements.

• Troubleshot issues related to performance, connectivity, or availability in cloud environment.

• Evaluated new tools and technologies to enhance efficiency within organization's cloud ecosystem.

• Coordinated project resources, managed logistics, and resolved supply chain issues.

• Identified and investigated resolutions for discrepancies in project design or execution.

• Proposed new approaches to solve engineering problems through procedure and method modifications.

• Prepared estimates and monitored project financial progress against budget targets.

• Identified potential risks and developed contingency plans to mitigate them.

• Relayed project status and issues to appropriate parties.

• Gathered and correlated basic engineering data using established procedures.

• Mentored teammates on new products and strategy, staying updated on Apple product changes and new launches.

• Increased AppleCare Plus sales by 40% by conducting workshops and training sessions for sales specialists.

• Performed troubleshooting, diagnosis, and repair of Mac OS and iOS hardware and software, handling an average of 200 clients per

month.

• Managed support workflow including prioritization of customer requests and scheduling Genius Bar appointments, ensuring exceptional

customer satisfaction.